We do accept returns of certain the bezoar mustika pearls jewelry under the following conditions (do check with us before purchase).We should be notified of intended returns by email no later than 3 days after the purchaser receives the package ( we can track the date of delivery ) and the package should be returned to us no later than 10 days after the package has been received. The items should not be damaged or substituted in any way. In cases of suspected foul play, we reserve the right not to accept returns and offer refunds in such an event the purchaser returns merchandise at his own risk. However some rare instances do occur when a customer is dissatisfied. Items returned must be in the same new condition as they were when they were delivered to you. No the bezoar mustika pearls jewelry ( pendants, necklaces & rings, etc ) will be accepted for a refund if it has been set, scratched, polished, chipped, fractured, weighs differently or has been altered in any way. We strongly recommend that you do not set you’re the bezoar mustika pearls jewelry until you fully intend to keep it !. Refunds will be given minus the initial shipping cost, the approximate transfer fee of the refund and we do charge a 15% restocking fee. We do not accept the bezoar mustika pearls jewelry returned to us for the purpose of substituting for another the mustika pearls jewelry, you should always be chosen carefully prior to purchase at our website. This return policy does not apply to packages shipped by MustikaJewelry.com through registered airmail the return policy for the latter is null and void. We will not accept returns on items after the expiration of the period that we have determined, in accordance with the terms and conditions applicable to this return policy.