How long does it take to ship a parcel / package from Indonesia to my country?
Delivery times vary depending on the chosen method, but express options
typically take 3–7 business days.
* We do not ship on Sundays and Public Holidays.
General Shipping Estimates:
Pos Ekspor: It usually takes 5–16 business days,
depending on the distance and customs clearance process.
EMS: It usually takes 3–15 business days,
depending on the distance and customs clearance process.
DHL Express: It usually takes 1–7 business days,
depending on the distance and customs clearance process.
Mail Post: It usually takes 15–30 business days,
depending on the distance and customs clearance process.
Do you accept cash on delivery?
Hi! Unfortunately, we do not accept Cash on Delivery (COD).
All payments must be settled before shipment. Thank you for your understanding.
Do you ship to a PO Box?
Shipments via express delivery methods such as DHL Express, FedEx, EMS, and Pos Ekspor
cannot be delivered to PO Box addresses. Please provide a physical street address
and a valid phone number so the courier can easily contact you if needed.
What shipping options are available?
We offer a variety of delivery methods from Indonesia to destinations worldwide.
Our express options include DHL Express and FedEx.
Note: Additional shipping fees will apply for special requests using other express couriers.
When will my tracking information be available online?
Typically, shipments sent via DHL Express and FedEx can be tracked online immediately.
For EMS or Pos Ekspor, the information will be updated within 2 days after shipment.
How do I track my order?
Depending on the shipping method, we’ll also send you regular updates once your order is on its way.
You can track your parcel/package using the links below:
EMS : https://ems.posindonesia.co.id
Pos Ekspor : https://www.posindonesia.co.id/id/tracking
DHL Express : https://www.dhl.com/id-en/home/tracking.html
FedEx : https://www.fedex.com/id-id/tracking.html
Is it true that your website offers free shipping?
That is correct, if you purchase a product on our website, we offer free shipping to your delivery address.
Just for your information, we use Pos Ekspor or EMS courier services
for shipping from Indonesia to your address.
Can I use DHL Express or FedEx for the free shipping option?
Yes you can.
However, this is subject to a condition: you are required to spend at least $1,200 US Dollars at our shop.
